Olympie 3 Chalet Manager (joint)
Méribel, France; Méribel is part of the Three Valleys, one of the largest ski areas in the world.
From end Nov 2013 to end April 2014
From £130pw dependant on experience. Package includes accommodation, food and drinks, ski pass, skis/board and boots, medical insurance, transport from London to and from the resort. Additional performance-based bonus (0 to 3 times weekly salary) will also be awarded at the end of the season.
No age restrictions
Olympie 3 is a chalet-style apartment that sleeps 10 guests which, in the past, was part of the Purple Ski portfolio. Now, Purple Ski simply "manages" the apartment and provides staff to the owners. The majority of the sales are through the owners' agent.
The chalet-apartment is run by a couple who live in, and who are jointly and wholly responsible for the day to day management of the chalet, including cooking, housekeeping/cleaning and shopping, and for ensuring that the needs of the owners and their clients and guests are met at all times.
The service offering at Olympie 3 is different to that of the other Purple Ski chalets in that the food is "good quality home-cooked food" instead of "fine dining", there are good, local wines but no fine wines or unlmited champagne, and there is no driving service nor service on the chalet couple's day off.
The Olympie couple is also responsible for looking after a nearby self-catered apartment.
The hours are long and the job is physically and emotionally demanding and you need to be an effective team. You must have extremely high work standards, be customer-focused, self motivated, resourceful, take pride in your work at all times and be conscientious and highly organised.
As Olympie 3 is some distance (10-15 minutes by bus) away from Purple Ski's other chalets, you need to be willing to make a effort to socialise and stay in touch with the rest of the team, but also happy to be relatively independent.
Must be able to cook to a good "dinner party" standard. Ideally will have completed a recognised cookery course and have held positions involving cooking in the past.
Must have significant hands-on experience in the hotel and catering industry, e.g., chambermaiding and/or waitressing, ideally in high level establishments (4* hotels, 2 AA rosette level restaurants).
Computer literacy (ideally skills in Microsoft Office, including Outlook, Excel, Word) is essential
Full driving licence and at least 3 years post qualification driving experience is essential.
Ability to converse in French is desirable.
Service : General
- Contacts and liaises with the owner / agent in advance to find out all relevant details of future guests - arrival dates and times, dietary needs etc
- Creates a warm, friendly and welcoming atmosphere for all guests
- Helps ensure that all guests are provided with welcome literature, as appropriate
- Is available to answer any questions, or resolve any problems that the guests may have, always aiming to do whatever they reasonably can to ensure that guests have the best possible skiing holiday, whether on or off the slopes. To enable this, is knowledgeable about the resort, its facilities.
- Refers any complaints to Karen or the owners
- Stacks wood delivered to chalet, prepares and cleans fire, lights the fire on arrival day and thereafter according to guests' preferences
- Helps clients arrange servicing and/or hire of ski equipment, also ski lessons etc. as required
- Helps guests to use the personal laundry facilities as required
Service : Cooking/Meals
- Provides - and serves - breakfast, afternoon tea (including freshly baked cakes/slices), children's high teas and a 3 course dinner to the required standard on 6 days per week
- Goes shopping for all necessary provisions as required. Buys fresh milk daily.
- Sets up, clears away and washes up after all meals.
- Lays out and clears coffee/tea in evenings .
Service : Housekeeping
- Ensures that excellent standards of hygiene and cleanliness are maintained in/around the chalet-apartment at all times, including at end of season. Cleans and tidies the following areas daily (kitchen, food storage areas and dining room/area are the chef's responsibility):
- Vacuums and/or mops floors/carpets in all rooms and corridors
- Refreshes sofa and other cushions
- Makes beds
- Tidies guests' bedrooms
- Cleans bathroom sanitary-ware and surfaces
- Cleans interior and exterior of windows as necessary
- Cleans kitchen, kitchen equipment and dining room/area, including mopping kitchen and dining room floors
- On changeover day, changes all linen and towels, throughly cleans chalet-apartment.
- Manages and cleans all food storage areas within the chalet-apartment
- Washes and irons "small" linen such as napkins, tablecloths, chef's whites, tea towels etc
- Washes up and polishes all glasses, crockery, cutlery and pans etc
- Clears rubbish daily
- Keeps laundry room, garage, ski and boot lockers clean and tidy
- Counts and bags up used linen/laundry ready for collection, labels bags, completes checklist(s). When clean laundry is returned, verifies receipts against the checklist and puts it away. Reports any issues (loss/damage etc.)
- Sets up and closes down the chalet-apartment at the start and end of the season
- Ensures that all household equipment is maintained in the best possible condition; reports and arranges any repairs and replacements promptly to the Supplies and Maintenance Manager.
- Prepares reports for the owners as required on chalet costs (e.g., food and other consumables, laundry etc.) Explains any exceptional usage as requested. Ensures that all variable chalet costs are kept within budgeted levels.
- Ensures that fridge and freezer temperatures are maintained at a safe level for the storage and preservation of food; reports any issues immediately
- Prepares and maintains an inventory of all household equipment as required/requested
- Maintains an inventory of all linen, and ensures that future weeks' requirements can be met
- Collects payment as necessary for lift passes and other sundry purchases
Service : Other self-catered appartment
- Contacts and liaises with the owners or their appointed representatives in advance to find out all relevant details of future guests - arrival dates and times, linen requirements etc.
- Meets incoming clients, hands over keys and shows them around the apartment. Provides a "welcome pack".
- Is available to answer any major questions, or resolve any problems that the guests may have
- Arranges for the provision and laundering of linen as required
- Oversees the changeover cleaning and preparation of the apartment for the next guests, which will be done each Saturday by one or two cleaners (most likely employees of Purple Ski). Inspects, follows up on issues as necessary.
In the first instance please complete the online application form by clicking here.
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