Chalet Manager
Where
Méribel, France; Méribel is part of the Three Valleys, one of the largest ski areas in the world.
When
end Nov 2011 to end April 2012
Salary
From £130pw dependant on experience. Package includes accommodation, food and drinks, ski pass, skis/board and boots,
medical insurance, transport from London to and from the resort. Additional performance-based bonus (0 to 3 times weekly salary)
will also be awarded at the end of the season.
Age range
No age restrictions
Overview
The Chalet Manager is jointly responsible for the day to day management of the assigned chalet, ensuring that the guests? needs are
met at all times while maintaining the Company?s standards. The Chalet Manager has an overall coordinating role in the chalet, take
the lead in all customer-facing issues and supervises the work of the chalet assistant and/or chalet assistant/driver. His/her main
main role is one of hostess, waitress and chambermaid. All of the cooking is done by the chalet's professional chef.
The hours are long and the job is physically and emotionally demanding and you need to be good at working as part of a team. You must have extremely high work standards, be customer-focused, self motivated, take pride in your work at all times and be conscientious.
No shopping or budgeting duties
Previous Experience
The Chalet Manager's role at Purple Ski does not require any cooking skills but you must have significant prior hands-on experience in the hotel and catering industry, e.g., waitressing and/ or chamber-maiding, ideally in high level establishments (4* hotels, 2 AA rosette level restaurants).
While previous chalet work or spoken French is not a requirement, it can be an advantage. Driving licence and at least 3 years driving experience is also highly desirable.
Previous supervisory experience is also desirable.
Main Duties
Service : General
- Creates a warm, friendly and welcoming atmosphere for all guests ? including all children
- Is available to answer any questions, or resolve any problems that the guests may have, always aiming to do whatever they reasonably can to ensure that guests have the best possible skiing holiday, whether on or off the slopes. To enable this, is knowledgeable about the resort, its facilities, the Purple Ski brochure and the Staff Manual.
- Refers any complaints to Karen or Michael
- Helps clients arrange servicing and/or hire of ski equipment, also ski lessons etc. as required
- Ensures that all guests are provided with welcome literature and emergency contact cards.
- Ensures an effective handover to the relief team (who provide cover on your day off) so that the standard of service is maintained
- Helps guests to use the personal laundry facilities as required
- Leads in the coordination and resolution of all matters relating to the day to day running of the chalet, the assignment of work within the chalet team and the well-being of the guests
Service : Housekeeping
- Ensures that excellent standards of hygiene and cleanliness are maintained in/around the chalet at all times, including at end of
season. Cleans and tidies the following areas daily (kitchen, food storage areas and dining room/area are the chef?s responsibility):
- Vacuums and/or mops floors/carpets in all rooms and corridors
- Refreshes sofa and other cushions
- Makes beds
- Tidies guests? bedrooms
- Cleans bathroom sanitary-ware and surfaces
- Cleans interior and exterior of windows as necessary
- Carries out bedroom turn-down service during evening dinner service
- On changeover day, works closely with all others on the chalet team to do whatever is needed to ensure a smooth and pleasant transition for the guests and efficient changeover for staff. Changes all linen and towels, thoroughly cleans chalet.
- Changes bath and hand towels mid-week
- Washes and irons ?small? linen such as napkins, tablecloths, chef?s whites, tea towels etc
- Washes up and polishes all glasses, crockery, cutlery and pans etc
- Counts and bags up used linen/laundry ready for collection, labels bags, completes checklist(s). When clean laundry is returned, verifies receipts against the checklist and puts it away. Reports any issues (loss/damage etc.)
- In conjunction with the chef and others in the team, sets up and closes down the chalet at the start and end of the season
- Ensures that all household equipment is maintained in the best possible condition; reports and arranges any repairs and replacements promptly to the Supplies and Maintenance Manager.
Service : Meals/Drinks/Other
- Helps the chef in the preparation of breakfast as required. Also serves, clears and washes up.
- Lays out and clears afternoon tea.
- Helps the chef in the preparation of menus, packed lunches, children?s high teas and dinner as required.
- Lays table for, serves and clears, dinner (including canapes etc.)
- Lays out and clears coffee and digestifs in evenings
- Stocks up the guests? bar/fridge (house wines, beer, soft drinks & mixers)
- Ensures that a bowl of fresh fruit is available to guests at all times
- Receives, arranges and maintains fresh flowers each week
Administration
- Helps the chef manage stocks of all items/requirements for the chalet, including helping to prepare and submit orders to the Supplies and Maintenance Manager on a timely basis, perform stock takes and explain any exceptional usage as requested.
- Ensures that supplies of bread, fresh flowers and newspapers are cancelled/reduced during weeks of reduced/no occupation
- Prepares and maintains an inventory of all household equipment as required/requested
- Maintains an inventory of all linen, and ensures that future weeks? requirements can be met
- Collects and accounts for money for use of phones/phonecards by guests
- Encourages guests to sign the visitors? book
Application
In the first instance please complete the online application form by clicking here.