Chalet Couple (Chef + Manager)

Introduction

This job description outlines the key responsibilities, expectations, and personal qualities required for the role of Chalet Manager/Chef at Purple Ski. While it covers the core duties, it is not exhaustive. Flexibility and a positive, can-do attitude are essential. You may be asked to take on additional tasks as needed to ensure our guests have an exceptional holiday experience—one they'll want to repeat and recommend.

Working in a chalet is all about being part of a team. Flexibility, collaboration, and initiative are vital.

You will work hard—but you will also have time to ski or snowboard, socialise with guests, and enjoy life in the resort.

It's not just about our guests. We also value our relationships with chalet owners. Every property must be treated with the utmost care and returned in an “as new” condition at the end of the season.

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Overview Chalet Manager

The Chalet Manager is jointly responsible for the daily management and smooth operation of an assigned chalet. This includes maintaining Purple Ski's high service standards and ensuring an outstanding guest experience.

Your primary responsibilities include hosting, waitressing, and supporting housekeeping. All cooking is handled by a dedicated professional chef.

As Chalet Manager, you lead in guest-facing matters and play a key role in coordinating the team's efforts. You are ultimately responsible for the guest experience once they arrive in resort. You'll supervise the Chalet Assistant (where applicable), Chalet Assistant/Driver, any support staff working in the chalet, and coordinate closely with the Chef.

Please note: This role does not involve shopping or budgeting responsibilities.

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Main Responsibilities Chalet Manager

Guest Service & Hosting

• Create a warm, friendly, and welcoming atmosphere for all guests
• Be available to answer questions and resolve issues in a helpful, proactive manner
• Be well-informed about the resort, local facilities, Purple Ski's offerings, and the Employee Manual to provide accurate and helpful information
• Assist guests with restaurant bookings, lift passes, and other arrangements
• Support guests in resolving ski equipment issues
• Refer complaints to the Resort Manager when necessary
• Ensure a smooth handover when covering for other chalet staff on their days off
• Flexibility to work in other chalets or resorts as needed, to provide support during busy periods or to cover staff absences due to illness

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Housekeeping Chalet Manager

• Ensure the chalet is consistently kept to the highest standards of cleanliness and hygiene, both daily and at season end
• Daily responsibilities include:
  • Vacuuming/mopping floors and carpets in all rooms
  • Tidying guest rooms and refreshing soft furnishings
  • Making beds and cleaning bathrooms
  • Window cleaning as required
  • Evening turndown service
• Weekly and changeover tasks include:
  • Full linen and towel changes
  • Deep cleaning of the chalet
  • Washing and ironing small linens (e.g. napkins, chef's whites)
  • Inventory and management of linen, laundry, and housekeeping supplies
  • Collaboration with the team during guest arrivals/departures
• Report any maintenance issues promptly and ensure household equipment is properly cared for

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Meal & Beverage Service Chalet Manager

• Assist with breakfast preparation and service as needed
• Lay out and clear away afternoon tea
• Support the chef with children's meals, packed lunches, and evening service
• Prepare the dining area, serve, and clear meals (including canapés and petit fours)
• Manage guest drinks service including bar and fridge restocking
• Maintain fresh fruit bowls and weekly flower arrangements

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Administration Chalet Manager

• Assist the chef with stock control, ordering, and inventory tasks
• Maintain accurate records of chalet equipment and linen
• Conduct pre-arrival guest phone calls in coordination with the chef; update records and liaise with the concierge as necessary
• Collect payments for lift passes, massages, and other purchases
• Encourage guest feedback and ensure visitors' book and guest questionnaires are completed

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Key Attributes Chalet Manager

• A warm and professional demeanor
• A strong work ethic and attention to detail
• Team player with a flexible, can-do attitude
• Excellent communication and customer service skills
• Proactive and organized, with the ability to anticipate needs and exceed expectations

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Overview Chef

The Chalet Chef is a key member of the chalet team, working closely with the Chalet Manager, Chalet Assistant(s), and Chalet Assistant/Driver to ensure the smooth, high-standard daily operation of their assigned chalet. The Chef's primary responsibility is to deliver exceptional food and beverage experiences for guests, upholding Purple Ski's reputation for offering some of the finest cuisine in the Alps.

This role operates much like that of a private chef — you'll be tailoring menus to guest preferences and dietary needs while also having the freedom to showcase your creativity and culinary flair. It's demanding, both physically and mentally, and requires a strong team spirit, attention to detail, and a commitment to excellence at all times.

Although there is no shopping involved, the Chef is responsible for managing food and beverage orders and maintaining operations within a generous budget.

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Key Responsabilites Chef

Guest Service

• Contact party leaders by phone prior to arrival to introduce yourself and discuss dietary requirements, allergies, preferences, and any special occasions.
• Help celebrate guest birthdays, anniversaries, or special events with personalized touches.
• Assist with welcoming guests on changeover days and coordinate ski hire, lessons, or other arrangements as needed.
• Be available and responsive to guest queries and requests, ensuring every effort is made to provide a seamless and memorable holiday experience.
• Maintain strong knowledge of the resort, its amenities, the Purple Ski website, and the Staff Manual.
• Flexibility to work in other chalets or resorts as needed, to provide support during busy periods or to cover staff absences due to illness

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Culinary Service Chef

• Prepare and present exceptional meals six days per week, including:
  • Breakfast
  • Afternoon tea (featuring freshly baked cakes or slices)
  • Children's tea
  • Pre-dinner canapés
  • Dinner service — typically 3+ courses with cheese, and on 1 night per week, a refined 6–7 course tasting menu
  • Petit-fours or truffles served with post-dinner drinks
• Select and serve appropriate wines from the Purple Ski cellar for each dinner service.
• Cater to special dietary requirements (e.g., vegetarian, gluten-free, dairy-free) with creativity and care.
• Cook daily meals for chalet staff and yourself.
• Prepare picnics for guests on airport transfer days when required.

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Housekeeping & Cleanliness Chef

• Maintain impeccable hygiene and cleanliness in all food preparation and dining areas:
  • Clean kitchen and dining areas thoroughly after each service.
  • Conduct a deep clean of kitchen appliances (e.g., oven, fridge, freezer, microwave) at least weekly, typically on changeover day.
• On changeover day, assist the team with general chalet cleaning, including bed-making and guest room preparation.
• Manage and maintain cleanliness of all food storage areas.
• Support the Chalet Manager and Assistant in clearing and cleaning after meals.
• Assist with chalet setup at the start of the season and the full shut-down at season's end.

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Administration & Stock Control Chef

• Maintain a detailed weekly log of all dishes served for breakfast, afternoon tea, and dinner. Submit this log as required.
• Take the lead in stock management and ordering:
  • Submit food and supply orders to the Supplies Manager in a timely manner.
  • Monitor stock levels and complete stock takes as requested.
  • Ensure all chalet consumables are used efficiently and kept within budget.
• Monitor and record fridge and freezer temperatures to ensure safe food storage. Report any issues immediately.
• Report maintenance or equipment faults and assist with minor issue resolution as needed.
• Support the Chalet Manager in ensuring guest accounts are settled for extras before departure.
• Encourage guests to leave feedback in the chalet visitor's book.

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Requirements Chef

• A passion for food and delivering outstanding guest experiences
• Experience as a private chef or in high-end hospitality (e.g., luxury chalets, fine dining restaurants, boutique hotels)
• Excellent knowledge of food hygiene and safety
• Ability to manage a kitchen independently, work to a budget, and remain calm under pressure
• Flexible, self-motivated, and professional with an exceptional eye for detail
• Strong team player willing to assist in all areas of chalet life