Private Chalet Manager

Where
Méribel, France; Méribel is part of the Three Valleys, one of the largest ski areas in the world.

When
From early Dec 2016 to end April 2017

Salary
c. £130pw dependant on experience.  Package includes accommodation, food and drinks, ski pass, skis/board and boots, medical insurance, transport from London to and from the resort.  Additional performance-based bonus will also be awarded at the end of the season.

Age range
No age restrictions

Overview

Purple Ski is helping a friend and the owner of a charming chalet-style apartment (formerly part of the Purple Ski portifolio) in Meribel Centre find someone to run the chalet-apartment for the season.

The Chalet Manager, who lives in, is employed directly by the owners of the chalet-apartment and is solely responsible for managing the chalet-apartment, including cooking, housekeeping/cleaning and shopping, and for ensuring that the needs of the owners and their clients and guests are met at all times.

The chalet-apartment sleeps up to 9 guests and is mainly used by the owners for their holidays (mainly school holidays) and their friends and family, but also for occasional Corporate weeks/weekends, again in assciation with the owner. Occupancy is somewhat variable but likely to be 75-80% of the season

The hours can be long and the job is physically and emotionally demanding. You must have extremely high work standards, be customer-focused, self motivated, resourceful, flexible, take pride in your work at all times and be conscientious and highly organised.

Although you are working alone, you are included in the Purple Ski "family" and so have a readily available set of friends to ski and socialise with if you wish.

Previous Experience

Must be able to cook to a good "dinner party" standard. Ideally will have completed a recognised cookery course and have held positions involving cooking in the past.

Must have significant hands-on experience in the hotel and catering industry, e.g., chambermaiding and/or waitressing, ideally in high level establishments (4* hotels, 2 AA rosette level restaurants).

Computer literacy (ideally skills in Microsoft Office, including Outlook, Excel, Word) is desirable

Ability to converse in French is desirable.

Main Duties

Service : General

• Contacts and liaises with the owner in advance to find out all relevant details of future guests - arrival dates and times, dietary needs etc
• Creates a warm, friendly and welcoming atmosphere for all guests
• Helps ensure that all guests are provided with welcome literature, as appropriate
• Is available to answer any questions, or resolve any problems that the guests may have, always aiming to do whatever they reasonably can to ensure that guests have the best possible skiing holiday, whether on or off the slopes. To enable this, is knowledgeable about the resort, its facilities.
• Refers any complaints to the owners
• Stacks wood delivered to chalet, prepares and cleans fire, lights the fire on arrival day and thereafter according to guests' preferences
• Helps clients arrange servicing and/or hire of ski equipment, also ski lessons etc. as required
• Helps guests to use the personal laundry facilities as required

Service : Cooking/Meals

• Provides - and serves - breakfast, afternoon tea (including freshly baked cakes/slices), children's high teas and a 3 course dinner as and when required (no more than 6 days per week).
• Goes shopping for all necessary provisions as required.
• Sets up, clears away and washes up after all meals.
• Lays out and clears coffee/tea in evenings .

Service : Housekeeping

• Ensures that excellent standards of hygiene and cleanliness are maintained in/around the chalet-apartment at all times, including at end of season.
  • Vacuums and/or mops floors/carpets in all rooms and corridors
  • Refreshes sofa and other cushions
  • Makes beds
  • Tidies guests' bedrooms
  • Cleans bathroom sanitary-ware and surfaces
  • Cleans interior and exterior of windows as necessary
  • Cleans kitchen, kitchen equipment and dining room/area, including mopping kitchen and dining room floors
• On changeover day, changes all linen and towels, throughly cleans chalet-apartment.
• Manages and cleans all food storage areas within the chalet-apartment
• Washes and irons "small" linen such as napkins, tablecloths, chef's whites, tea towels etc
• Washes up and polishes all glasses, crockery, cutlery and pans etc
• Clears rubbish daily
• Keeps laundry room, garage, ski and boot lockers clean and tidy
• Counts and bags up used linen/laundry ready for collection, labels bags, completes checklist(s). When clean laundry is returned, verifies receipts against the checklist and puts it away. Reports any issues (loss/damage etc.)
• Sets up and closes down the chalet-apartment at the start and end of the season
• Ensures that all household equipment is maintained in the best possible condition; reports and arranges any repairs and replacements promptly to the Supplies and Maintenance Manager.

Administration

• Prepares reports for the owners as required on chalet costs (e.g., food and other consumables, laundry etc.) Explains any exceptional usage as requested. Ensures that all variable chalet costs are kept within budgeted levels.
• Ensures that fridge and freezer temperatures are maintained at a safe level for the storage and preservation of food; reports any issues immediately
• Prepares and maintains an inventory of all household equipment as required/requested
• Maintains an inventory of all linen, and ensures that future weeks' requirements can be met
• Collects payment as necessary for lift passes and other sundry purchases