Chalet Assistant

Introduction

This job description outlines the key responsibilities, expectations, and personal qualities required for the role of Chalet Assistant at Purple Ski. While it covers the core duties, it is not exhaustive. Flexibility and a positive, can-do attitude are essential. You may be asked to take on additional tasks as needed to ensure our guests have an exceptional holiday experience—one they’ll want to repeat and recommend.

Working in a chalet is all about being part of a team. Flexibility, collaboration, and initiative are vital.

You will work hard—but you will also have time to ski or snowboard, socialise with guests, and enjoy life in the resort.

It’s not just about our guests. We also value our relationships with chalet owners. Every property must be treated with the utmost care and returned in an “as new” condition at the end of the season.

Overview

Reporting to the Chalet Manager, the Chalet Assistant works closely with the Chalet Manager, professional Chef(s), and Chalet Assistant/Driver to ensure the day-to-day operations of the assigned chalet run smoothly. The Chalet Assistant’s primary responsibilities include hosting, serving meals, and housekeeping. (All cooking is done by the chalet’s chef.)

Note: This role involves no shopping or budgeting duties.

Main Duties

Guest Service – General

• Create a warm, friendly, and welcoming environment for guests at all times.
• Be available to answer questions or resolve issues, always striving to exceed guest expectations.
• Remain knowledgeable about the resort, local facilities, Purple Ski’s website, and the Employee Manual.
• Assist guests in making restaurant reservations for lunch or evening meals.
• Support guests with any ski equipment issues when needed.
• Refer any complaints to the Resort Manager promptly.
• Ensure smooth handovers to and from colleagues covering during days off, maintaining consistency of service.
• Flexibility to work in other chalets or resorts as needed, to provide support during busy periods or to cover staff absences due to illness

Housekeeping

• Ensure the chalet is consistently kept to the highest standards of cleanliness and hygiene, both daily and at season end
• Daily responsibilities include:
  • Vacuuming/mopping floors and carpets in all rooms
  • Tidying guest rooms and refreshing soft furnishings
  • Making beds and cleaning bathrooms
  • Window cleaning as required
  • Evening turndown service
• Weekly and changeover tasks include:
  • Full linen and towel changes
  • Deep cleaning of the chalet
  • Washing and ironing small linens (e.g. napkins, chef’s whites)
  • Inventory and management of linen, laundry, and housekeeping supplies
  • Collaboration with the team during guest arrivals/departures
• Report any maintenance issues promptly and ensure household equipment is properly cared for

Meal & Beverage Service

• Assist with breakfast preparation and service as needed
• Lay out and clear away afternoon tea
• Support the chef with children’s meals, packed lunches, and evening service
• Prepare the dining area, serve, and clear meals (including canapés and petit fours)
• Manage guest drinks service including bar and fridge restocking
• Maintain fresh fruit bowls and weekly flower arrangements

Administration

• Support the chef with stock control, order preparation, and inventory checks
• Maintain inventories of household equipment and linen
• Ensure adequate linen is available for upcoming weeks
• Handle payments for lift passes, massages, and other services when necessary
• Encourage guests to sign the visitors’ book
• Complete guest feedback forms at the end of each stay

Key Attributes

• A warm and professional demeanour
• A strong work ethic and attention to detail
• Team player with a flexible, can-do attitude
• Excellent communication and customer service skills
• Proactive and organized, with the ability to anticipate needs and exceed expectations