Resort Manager

Introduction

This job description outlines the key responsibilities, expectations, and personal qualities required for the role of Resort Manager at Purple Ski. While it covers the core duties, it is not exhaustive. Flexibility and a positive, can-do attitude are essential. You may be asked to take on additional tasks as needed to ensure our guests have an exceptional holiday experience—one they’ll want to repeat and recommend.

Working in a chalet is all about being part of a team. Flexibility, collaboration, and initiative are vital.

You will work hard -- but you will also have time to ski or snowboard, socialise with guests, and enjoy life in the resort.

It’s not just about our guests. We also value our relationships with chalet owners. Every property must be treated with the utmost care and returned in an “as new” condition at the end of the season.

Key Responsibilities

General Operations

• Oversee the smooth day-to-day operation of the resort, ensuring exceptional guest service and effective staff support.
• Foster a warm, friendly, and professional environment for both guests and staff.
• Be available to assist with guest queries or issues, taking every reasonable step to ensure their satisfaction. Maintain strong knowledge of the resort and its services.
• Supervise guest changeovers, coordinating with teams to ensure seamless transitions and well-prepared chalets.
• Provide hands-on support in chalets when needed to ensure high service standards and operational efficiency.
• During periods outside of seasonal deployment, offer assistance to other areas of the Riviera Restaurants & Luxury group, which may include activities in the London office or associated restaurants.

Team Supervision & Leadership

• Ensure high service standards across food quality, housekeeping, hygiene, health and safety, staff presentation, and childcare—through both scheduled and surprise inspections.
• Offer timely, constructive feedback to staff; recognise excellence and address areas for improvement.
• Assign duties to staff during periods of low activity
• Lead effective internal communication through:
• Regular team meetings or briefings
• Clear updates regarding guests, special occasions, or operational changes
• Address first-level disciplinary matters and staff concerns, escalating to HR or Operations as appropriate.
• Support chalet and staff accommodation opening/closing procedures.
• Attend and contribute to management team meetings focused on continuous improvement and operational performance.

Administrative Duties

• Create and manage the weekly staff rota, ensuring fair distribution of workload across the team.
• Manage guest feedback:
• Input into the feedback system
• Update notes on the Purple Ski guest database
• Share feedback with relevant team members
• Recognise outstanding performance and follow up on any concerns
• Assist the Operations Director in crafting guest responses
• Monitor and manage weekly chalet expenditures; address overspending where identified. Submit receipts weekly to the company accountant.
• Oversee property maintenance, ensuring timely response to damage, breakdowns, or general wear and tear. Where possible, complete or arrange prompt repairs.
• Maintain a comprehensive log of repairs and renewals, report regularly on status, and manage associated costs.

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Skills, Experience, and Qualifications

Essential Personal Qualities

• Highly self-motivated with a proactive, solution-focused approach
• Maintains consistently high standards and takes pride in their work
• Trustworthy, reliable, and honest with strong personal integrity
• Calm, composed, and professional under pressure
• Naturally hospitable and service-oriented
• Confident communicator, able to engage with guests, colleagues, and suppliers from a variety of backgrounds
• Flexible and resilient; able to adapt to long hours and physical demands
• Exceptionally well-organised with strong prioritisation and time-management skills
• Collaborative team player, yet comfortable working independently
• Energetic, positive, and enthusiastic
• Professional in both appearance and behaviour