Duty Driver

Introduction

This job description outlines the key responsibilities, expectations, and personal qualities required for the role of Duty Driver at Purple Ski. While it covers the core duties, it is not exhaustive. Flexibility and a positive, can-do attitude are essential. You may be asked to take on additional tasks as needed to ensure our guests have an exceptional holiday experience—one they’ll want to repeat and recommend.

Working in a chalet is all about being part of a team. Flexibility, collaboration, and initiative are vital.

You will work hard—but you will also have time to ski or snowboard, socialise with guests, and enjoy life in the resort.

It’s not just about our guests. We also value our relationships with chalet owners. Every property must be treated with the utmost care and returned in an “as new” condition at the end of the season.

Overview

Reporting to the Resort Manager, the Duty Driver provides a dedicated in-resort driving service for guests for their 5 working days between 10:00 AM and 6:00 PM. This role involves transporting guests between chalets and ski lifts, as well as accommodating other resort-based transport requests.

Our service promise is to collect any guest within 20 minutes of their call. Guests also have the option to pre-book transfers. You will work alongside a backup driver to ensure seamless service coverage throughout the day.

Required Experience and Skills

• A full driving licence with a minimum of 3 years’ post-qualification experience is essential.
• A minimum of 2 years' professional driving experience (passenger or goods transport), or a Driver Certificate of Professional Competence (CPC) is required.
• Experience driving large vehicles, in snowy conditions, and/or abroad is highly desirable.
• A good level of spoken French is beneficial.
• Strong interpersonal skills, a team-player mindset, excellent standards of service, attention to detail, and a professional, proactive attitude are essential.
• You must be self-motivated, customer-focused, and take pride in delivering a high-quality guest experience.

Main Responsibilities

Guest Service

• Create a warm, friendly, and welcoming environment for all guests.
• Provide assistance with queries and respond professionally to guest needs, aiming to enhance their holiday experience both on and off the slopes.
• Maintain thorough knowledge of the resort, its facilities, the Purple Ski website, and company policies.
• Report any guest concerns or complaints promptly to the Resort Manager.
• Ensure a detailed and effective handover to the relief driver covering your day off.

Driving + Vehicle Care

• Transport guests within the designated valley, according to the service rota, including assistance with ski equipment as needed.
• Drive safely and professionally at all times, adhering to all French traffic laws and parking regulations.
• Maintain an up-to-date vehicle logbook, tracking mileage and fuel usage.
• Re-fuel vehicles as needed and strive for fuel efficiency.
• Keep vehicles clean and in excellent condition: daily interior cleaning and a minimum of twice-weekly exterior cleaning.
• Conduct regular mechanical checks, complete weekly vehicle condition reports, and immediately report any faults or damage to the Resort Manager.
• Ensure vehicles are secure at all times when not in use.
• Provide transport for chalet staff when required.

Other Duties

• Assist the Supplies Manager with the distribution of supplies across chalets.
• Conduct emergency shopping trips and assist in moving chalet-related equipment and provisions.
• Perform snow clearing, hot tub checks, and other operational tasks during quieter periods, as directed by the Resort Manager.
• Flexibility to work in other chalets or resorts as needed, to provide support during busy periods or to cover staff absences due to illness

Key Attributes

• A warm and professional demeanour
• A strong work ethic and attention to detail
• Team player with a flexible, can-do attitude
• Excellent communication and customer service skills
• Proactive and organized, with the ability to anticipate needs and exceed expectations