Duty Driver

Introduction

Reporting to the Resort Manager, the Duty Driver provides a dedicated in-resort driving service for guests for their 5 working days between 10AM and 6PM. This role involves transporting guests between chalets and ski lifts, as well as accommodating other resort-based transport requests.

Our service promise is to collect any guest within 20 minutes of their call. Guests also have the option to pre-book transfers. You will work alongside a backup driver to ensure seamless service coverage throughout the day.

Essential Requirements

• A full driving licence with a minimum of 3 years’ post-qualification experience
• A minimum of 2 years' professional driving experience (passenger or goods transport), or a Driver Certificate of Professional Competence (CPC) is required.
• Experience driving large vehicles, in snowy conditions, and/or abroad is highly desirable.
• A good level of spoken French is beneficial.
• Strong interpersonal skills, a team-player mind-set, excellent standards of service, attention to detail, and a professional, proactive attitude are essential.
• You must be self-motivated, customer-focused, and take pride in delivering a high-quality guest experience.
• Professional in manner and appearance at all times
• Fluent in spoken English essential

Main Responsibilities

Guest Service

• Create a warm, friendly, and welcoming environment for all guests.
• Provide assistance with queries and respond professionally to guest needs, aiming to enhance their holiday experience both on and off the slopes.
• Maintain thorough knowledge of the resort, its facilities, the Purple Ski website, and company policies.
• Report any guest concerns or complaints promptly to the Resort Manager.
• Ensure a detailed and effective handover to the relief driver covering your day off.

Driving & Vehicle Care

• Transport guests within the designated valley, according to the service rota, including assistance with ski equipment as needed.
• Drive safely and professionally at all times, adhering to all French traffic laws and parking regulations.
• Re-fuel vehicles as needed and strive for fuel efficiency.
• Keep vehicles clean and in excellent condition: daily interior cleaning and a minimum of twice-weekly exterior cleaning.
• Ensure vehicles are secure at all times when not in use.
• Provide transport for chalet staff when required.

Other Duties

• Assist the Supplies Manager with the distribution of supplies across chalets.
• Conduct emergency shopping trips and assist in moving chalet-related equipment and provisions.
• Perform snow clearing, hot tub checks, and other operational tasks during quieter periods, as directed by the Resort Manager.
• Flexibility to work in chalets or other resorts as needed, to provide support during busy periods or to cover staff absences due to illness

What we're looking for

We are seeking motivated and personable individuals with a genuine passion for hospitality and guest service. The ideal candidate will be professional, approachable, and confident working in a fast-paced team environment, with the ability to remain organised, adaptable, and proactive at all times. A strong work ethic, excellent attention to detail, and a willingness to go above and beyond are essential, along with outstanding communication skills and the ability to anticipate and respond to guest needs with professionalism and care.

Joining Purple Ski means becoming part of a passionate and supportive team dedicated to delivering exceptional luxury alpine holidays. We value hardworking, enthusiastic, and adaptable individuals who take pride in creating unforgettable guest experiences while embracing the unique lifestyle and opportunities that come with living and working in the mountains

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