Chalet Manager

Introduction

At Purple Ski, we pride ourselves on delivering exceptional luxury ski holidays with warm hospitality, outstanding service, and unforgettable guest experiences. As a Chalet Manager you will play a key role in ensuring our guests enjoy a seamless and memorable stay from arrival to departure.

This is a varied and rewarding position combining guest service and chalet operations. Life in resort is fast-paced, team-oriented, and incredibly rewarding. While hard work and flexibility are essential, the role also offers the opportunity to enjoy the mountains, ski or snowboard, meet new people, and be part of an exciting winter season abroad.

The Role

The Chalet Manager is responsible for the daily management and smooth operation of an assigned chalet. This includes maintaining Purple Ski’s high service standards and ensuring an outstanding guest experience.

Your primary responsibilities include hosting, waitressing, and housekeeping. All cooking is handled by a dedicated professional chef.

As Chalet Manager, you lead in guest-facing matters and play a key role in coordinating the team’s efforts. You are ultimately responsible for the guest experience once they arrive in resort. You’ll supervise the Chalet Assistant (where applicable), Chalet Assistant/Driver, any support staff working in the chalet, and coordinate closely with the Chef to maintain the highest standards across every aspect of chalet life.

Essential Requirements

• Previous high-end chalet, yacht or villa experience, ideally minimum 2 winter seasons
• Management experience of a small team
• Positive, reliable, and flexible attitude with excellent communication and teamwork skills
• Strong attention to detail and commitment to high standards of service
• Professional in manner and appearance at all times

Key Responsibilities

Guest Service

• Create a warm, friendly, and welcoming environment for guests at all times.
• On the guests’ first evening do a welcome speech setting the tone for their week
• Be available to answer questions or resolve issues, always striving to exceed guest expectations.
• Remain knowledgeable about the resort, local facilities, Purple Ski’s website, and the Employee Manual.
• Assist guests in making restaurant reservations for lunch or evening meals.
• Support guests with any ski equipment issues when needed.
• Refer any complaints to the Resort Manager promptly.
• Ensure smooth handovers to and from colleagues covering during days off, maintaining consistency of service.
• Flexibility to work in other chalets or resorts as needed, to provide support during busy periods or to cover staff absences due to illness

Housekeeping

Ensure the chalet is consistently kept to the highest standards of cleanliness and hygiene, both daily and at season end

Daily responsibilities include:

• Vacuuming/mopping floors and carpets in all rooms
• Tidying guest rooms and refreshing soft furnishings
• Making beds and cleaning bathrooms
• Window cleaning as required
• Evening turndown service

Weekly and changeover tasks include:

• Full linen and towel changes
• Deep cleaning of the chalet
• Washing and ironing small linens (e.g. napkins, chef’s whites)
• Inventory and management of linen, laundry, and housekeeping supplies
• Collaboration with the team during guest arrivals/departures
• Report any maintenance issues promptly and ensure household equipment is properly cared for

Food and Drink Service

• Assist with breakfast preparation and service as needed
• Lay out and clear away afternoon tea
• Support the chef with children’s meals, packed lunches, and evening service
• Prepare the dining area, serve, and clear meals (including canapés and petit fours)
• Manage guest drinks service including bar and fridge restocking, wine service, cocktail making
• Maintain fresh fruit bowls and weekly flower arrangements

Administration

• Arrange with the office team a pre-arrival guest phone call to anticipate all their upcoming needs
• Support the chef with stock control, order preparation, and inventory checks
• Maintain inventories of household equipment and linen
• Ensure adequate linen is available for upcoming weeks
• Handle payments for lift passes, massages, and other services when necessary
• Encourage guests to sign the visitors’ book
• Complete guest feedback forms at the end of each stay

What we're looking for

We are seeking motivated and personable individuals with a genuine passion for hospitality and guest service. The ideal candidate will be professional, approachable, and confident working in a fast-paced team environment, with the ability to remain organised, adaptable, and proactive at all times. A strong work ethic, excellent attention to detail, and a willingness to go above and beyond are essential, along with outstanding communication skills and the ability to anticipate and respond to guest needs with professionalism and care.

Joining Purple Ski means becoming part of a passionate and supportive team dedicated to delivering exceptional luxury alpine holidays. We value hardworking, enthusiastic, and adaptable individuals who take pride in creating unforgettable guest experiences while embracing the unique lifestyle and opportunities that come with living and working in the mountains

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