Chalet Manager

Introduction

This job description outlines the key responsibilities, expectations, and personal qualities required for the role of Chalet Manager at Purple Ski. While it covers the core duties, it is not exhaustive. Flexibility and a positive, can-do attitude are essential. You may be asked to take on additional tasks as needed to ensure our guests have an exceptional holiday experience—one they’ll want to repeat and recommend.

Working in a chalet is all about being part of a team. Flexibility, collaboration, and initiative are vital.

You will work hard—but you will also have time to ski or snowboard, socialise with guests, and enjoy life in the resort.

It’s not just about our guests. We also value our relationships with chalet owners. Every property must be treated with the utmost care and returned in an “as new” condition at the end of the season.

Overview

The Chalet Manager is jointly responsible for the daily management and smooth operation of an assigned chalet. This includes maintaining Purple Ski’s high service standards and ensuring an outstanding guest experience.

Your primary responsibilities include hosting, waitressing, and supporting housekeeping. All cooking is handled by a dedicated professional chef.

As Chalet Manager, you lead in guest-facing matters and play a key role in coordinating the team’s efforts. You are ultimately responsible for the guest experience once they arrive in resort. You’ll supervise the Chalet Assistant (where applicable), Chalet Assistant/Driver, any support staff working in the chalet, and coordinate closely with the Chef.

Please note: This role does not involve shopping or budgeting responsibilities.

Main Responsibilities

Service : General

• Create a warm, friendly, and welcoming atmosphere for all guests
• Be available to answer questions and resolve issues in a helpful, proactive manner
• Be well-informed about the resort, local facilities, Purple Ski’s offerings, and the Employee Manual to provide accurate and helpful information
• Assist guests with restaurant bookings, lift passes, and other arrangements
• Support guests in resolving ski equipment issues
• Refer complaints to the Resort Manager when necessary
• Ensure a smooth handover when covering for other chalet staff on their days off
• Flexibility to work in other chalets or resorts as needed, to provide support during busy periods or to cover staff absences due to illness

Housekeeping

• Ensure the chalet is consistently kept to the highest standards of cleanliness and hygiene, both daily and at season end
• Daily responsibilities include:
  • Vacuuming/mopping floors and carpets in all rooms
  • Tidying guest rooms and refreshing soft furnishings
  • Making beds and cleaning bathrooms
  • Window cleaning as required
  • Evening turndown service
• Weekly and changeover tasks include:
  • Full linen and towel changes
  • Deep cleaning of the chalet
  • Washing and ironing small linens (e.g. napkins, chef’s whites)
  • Inventory and management of linen, laundry, and housekeeping supplies
  • Collaboration with the team during guest arrivals/departures
• Report any maintenance issues promptly and ensure household equipment is properly cared for

Meal + Beverage Service

• Assist with breakfast preparation and service as needed
• Lay out and clear away afternoon tea
• Support the chef with children’s meals, packed lunches, and evening service
• Prepare the dining area, serve, and clear meals (including canapés and petit fours)
• Manage guest drinks service including bar and fridge restocking
• Maintain fresh fruit bowls and weekly flower arrangements

Administration

• Assist the chef with stock control, ordering, and inventory tasks
• Maintain accurate records of chalet equipment and linen
• Conduct pre-arrival guest phone calls in coordination with the chef; update records and liaise with the concierge as necessary
• Collect payments for lift passes, massages, and other purchases
• Encourage guest feedback and ensure visitors' book and guest questionnaires are completed

Key Attributes

• A warm and professional demeanour
• A strong work ethic and attention to detail
• Team player with a flexible, can-do attitude
• Excellent communication and customer service skills
• Proactive and organized, with the ability to anticipate needs and exceed expectations