Chalet Assistant/Driver

Introduction

This job description outlines the key responsibilities, expectations, and personal qualities required for the role of Chalet Assistant/driver at Purple Ski. While it covers the core duties, it is not exhaustive. Flexibility and a positive, can-do attitude are essential. You may be asked to take on additional tasks as needed to ensure our guests have an exceptional holiday experience—one they’ll want to repeat and recommend.

Working in a chalet is all about being part of a team. Flexibility, collaboration, and initiative are vital.

You will work hard—but you will also have time to ski or snowboard, socialise with guests, and enjoy life in the resort.

It’s not just about our guests. We also value our relationships with chalet owners. Every property must be treated with the utmost care and returned in an “as new” condition at the end of the season.

Overview

The Chalet Assistant/Driver plays a vital dual role within the Purple Ski team. Reporting to the Chalet Manager and Resort Manager, they are jointly responsible for the daily operation of their assigned chalet, ensuring the highest standards of service and cleanliness are consistently met. This role combines guest-facing responsibilities, driving services, and hands-on support in the chalet, working alongside the Chalet Manager and Chef.

While no cooking is required, the Chalet Assistant/Driver is expected to contribute actively to all other operational aspects of the chalet and provide an exceptional in-resort driving service.

Essential Requirements

• Full driving licence and a minimum of 3 years post-qualification experience.
• At least 2 years of professional driving experience (passenger or goods), or possession of a Driver Certificate of Professional Competence (CPC).
• Experience with large vehicles, driving on snow, and/or driving overseas is highly desirable.
• Background in hospitality, specifically in waitering/waitressing and/or cleaning/chambermaid roles, is a significant advantage.
• Must be proactive, dependable, flexible, and committed to delivering exceptional service. Strong teamwork and communication skills are essential.

Main Responsibilities

Guest Services

• Create a warm, welcoming, and friendly environment for all guests.
• Provide assistance with restaurant bookings, equipment issues, and general enquiries.
• Actively support guests with any issues during their stay, referring concerns to the Resort Manager when necessary.
• Ensure effective communication and handovers on days off to maintain service continuity.

Chalet Duties

• Maintain a clean and well-stocked chalet environment, including replenishing guest supplies, managing firewood, and clearing snow from driveways, balconies, and steps.
• Support daily housekeeping routines such as vacuuming, bed-making, bathroom cleaning, and general tidying.
• Assist with meal service, including laying the table, serving, clearing, and washing up after breakfast, afternoon tea, and dinner.
• Maintain hot tubs, saunas, and other spa facilities according to hygiene and safety protocols.
• Manage rubbish and recycling, ensuring daily disposal and cleanliness.
• Help with chalet changeovers and seasonal setup/shutdown.

Driving Responsibilities

• Provide safe, punctual, and courteous transportation for guests within the valley.
• Conduct airport and train station transfers as scheduled. Deliver a clear and informative welcome talk during transfers.
• Drive chalet staff as required and assist with emergency transport needs.
• Ensure strict compliance with all French traffic laws and Purple Ski safety protocols.
• Maintain daily vehicle cleanliness (interior) and bi-weekly exterior cleaning.
• Monitor and log vehicle usage, fuel consumption, and report any issues or maintenance needs promptly.
• On occasion provide a resort driving service for guests, offering transport to and from the chalets, ski lifts, and any other in-resort locations as requested, between 10:00 AM and 6:00 PM.
• Flexibility to work in other chalets or resorts as needed, to provide support during busy periods or to cover staff absences due to illness.

Additional Duties

• Assist the Supplies Manager with delivery and distribution of supplies.
• Collect and deliver fresh bread, newspapers, magazines, and gas bottles for the chalet.
• Help coordinate linen collection and distribution.
• Perform shopping errands for emergency items when needed.
• Assist with the movement of chalet equipment and inventory as necessary.

Key Attributes

• A warm and professional demeanor
• A strong work ethic and attention to detail
• Team player with a flexible, can-do attitude
• Excellent communication and customer service skills
• Proactive and organized, with the ability to anticipate needs and exceed ex-pectations